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Table of Contents1

1．Professional Communication in a Changed Professional Environment1

6 C's ofProfessional Communication3

Communication4

Common Interest7

Credibilitv8

Commitment8

Collaboration9

Compromise10

Current Social Trends11

Technology11

Mobility12

Acceleration13

Change14

Why Is Professional Communication Important?15

2．Finding a Professional Position19

Getting the Professional Position20

Finding Professional Career Opportunities23

College Placement Offices23

Newspaper and Internet Advertisements23

Private or Government Employment Agencies24

Friends and Family—Your Network25

Research26

Resumes27

How Employers Use Resumes28

Types of Resumes30

Guidelines32

Emphasis40

Resume Subheadings41

Layout49

What Not to Include49

Cover Letters50

Parts of the Cover Letter51

Selection Interview Preparation54

Developing an Interview Strategy55

What to Wear56

Phone Interviews63

The Power of Nonverbal Communication64

During the Interview65

Thank You and Follow-up Opportunities68

Negotiating for Salary and Benefits71

Dealing with Rejection73

3．Beginning Professional Relationships75

Relationship Preparation Phase77

Family78

School78

Peers79

Research79

Job Interviews80

Others' Expectations80

Relationship Initiating Phase81

Creating a Favorable First Impression81

Observing Others in the Organization86

Opening Channels of Communication92

Relationship Bonding105

4．Communicating in Organizations107

Adapting Your Personality to the Organization108

Communicating One-on-One109

Culture and Communication110

The Art ofConversation111

Friends at Work112

Dealing with Criticism113

Communicating in Groups117

Characteristics ofGroups118

Organizational Teams122

Goal Orientation125

Groups and Technology126

Meetings129

Why Meet?130

Leading Meetings133

Guidelines134

Human Factors137

Meeting Participants138

5．Being a Professional Listener143

The Listening Process147

Assessing Others'Perceptions149

Factors Affecting Listening150

Types ofListening154

Keys to Effective Listening156

Don't Fake Attention158

Being Willing to Expend Energy159

Preparing Youtself159

Resisting Distractions159

Listening Analytically160

Asking Questions160

Listening for Relationship Building and Maintenance161

6．Writing as a Professional163

Reluctance to Write164

Purposes of Written Messages165

Quality Writing166

Planning and Composing Messages170

Purpose170

Analyzing the Receiver171

Composing Messages172

Correspondence174

Memos175

E-mail176

Letters180

Reports184

Collaboration187

7．Speaking as a Professional189

Presentations—The Basics190

Analyzing the Audience192

Preparing195

Delivering199

Visual Aids203

Practicing the Presentation205

IfProblems Occur206

Question and Answer Sessions207

Speaking as a Leader209

Speaking to Senior Managers210

Impromptu Speaking211

Speaking as a Spokesperson212

8．Balancing Communication as a Professional and as a Person215

Building Interpersonal Networks216

Workplace Politics218

Social Skill in Organizations219

Political Skill in Organizations220

Building Political Skills223

The"Other"Politics225

Professional Gatherings231

Work-Life Balance232

Work-Life Balance:A Relationship Management Approach234

9．Communicating Emotions at Work239

Changing Attitudes Toward Emotions240

Emotions at Work242

What Happens When Emotions Are Suppressed245

How to Show Emotions at Work247

Addressing Specific Emotions at Work251

Envy251

Anger252

When You Have Made a Mistake253

Stress and Emotions254

Tragedies in the Workplace256

10．Leaving the Organization261

How to Get a Promotion261

When You Don't Get a Promotion263

Quitting267

Changing Your Mind274

Involuntary Termination275

Lay-offs275

You're Fired277

Being Prepared279

Retirement280

Early Retirement280

Traditional Retirement281

The Exit Interview282

Bibliography286