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BEST PRACTICEM5

anagement in the 21st Century Tom Brown5

PEOPLE/CULTURE9

Viewpoint：Stan Davis and Christopher Meyer9

Action Learning&George Boulden12

Making Rewards and Recognition a'Whole-Person'Experience&R.Brayton Bowen14

Downsizing with Dignity&Alan Downs16

Managing Stress&Cary Cooper and Susan Cartwright18

Fringe Benefits&John Fisher21

Making Performance Appraisals a Win-win Experience&Patrick Forsyth23

Improving Company Performance with an Older Work Force&Beverly Goldberg25

Viewpoint：&Fons Trompenaars27

Boosting Business Success through Diversity&Debbe Kennedy29

Making the Workplace Flex,Not Break&Kenneth Murrell31

Finding and Keeping Top Talent&Philip Sadler33

Managing Today's Angry Workforce&Florence Stone35

Creating Fun in the Workplace&Leslie Yerkes37

Generation Veneration&Ron Zemke39

Viewpoint：&Christopher Locke41

SQ Investing in Spiritual Capital&Danah Zohar43

Viewpoint：&Christopher Bartlett45

Tackling Sexual Harassment in the Workplace&Ann Covey and Michael Morris47

Managing Intellectual Capital&Leif Edvinsson49

Making Cultures Behave&Robert Heller51

MARKETING53

Viewpoint：&Philip Kotler53

Managing 1：1 Marketing&Drayton Bird55

Relating to the Public&Robert Leaf57

How to Plan Marketing&Malcolm McDonald59

Marketing：The Importance of Being First&Al Ries and Laura Ries61

Creating Powerful Brands&Paul Stobart63

Managing the Customer&Merlin Stone65

Viewpoint：&Patty Seybold67

Viewpoint：&Joe Pine69

Delivering and Delighting-A New Spirit at Work&Richard Whiteley71

Marketing to the'Real-time'Consumer&Regis McKenna and Geoffrey Mott73

Viewpoint：&Charles Handy75

STRATEGY/COMPETITION77

The Second Coming of Service&Karl Albrecht77

Organic Growth versus Acquisition&Peter Bebb79

Why Mergers Fail and How to Prevent It&Susan Cartwright81

Infusing a Company with Cutting-edge Strategy&Oren Harari83

Maximising a New Strategic Alliance&Peter Killing85

Viewpoint：&Jean-Claude Larr ch87

Outsourcing&Ronan McIvor89

The Power of Identity&Wally Olins91

Switching Strategies&Louis Patler93

Power Struggling and Power Sharing&Jonas Ridderstr le95

Globalisation and Business Strategy&Alan Rugman97

The New Frontiers in Old-economy Industries&Adrian Slytwotzky and David Morrison99

Corporate-level Strategy&David Sadtler101

Strategic Agility&John Wells103

Viewpoint：&Watts Wacker and Ryan Mathews105

FINANCE107

The Human Value of Enterprise&Andrew Mayo107

Return on Talent&Subir Chowdhury109

Competing on Costs&Dinna Louise Dayao111

Environmental Management&John Elkington113

Human Capital&Edward Gordon115

Budgeting&Jeremy Hope,Robin Fraser,and Peter Bunce117

Finding and Keeping the Best Talent in the World&Richard Leider119

Creating Value through People&David Maister121

Allocating Corporate Capital Fairly&John Mariotti123

Intrapreneurial Warriors versus Traditional Managers&Gifford Pinchot125

Managing 21st Century Finances&Terry Carroll127

Avoiding the Mistakes of the Past：Lessons from the Start-up World&James Schrager129

Why EVA Is the Best Measurement Tool for Creating Shareholder Value&Erik Stern131

Viewpoint：&Peter Bernstein133

Managing by the Open Book&John Case135

Viewpoint：&John Seely Brown137

IT/INFORMATION MANAGEMENT139

Enterprise Information Systems&Thomas Davenport139

Developing an Internet-era Mindset throughout the Organisation&John Nirenberg141

Integrating Real and Virtual Strategies&David Stauffer143

The Business Web&Don Tapscott145

Viewpoint：&Jeffrey F.Rayport147

Making B2B Your New Operational Standard&Mike Cunningham150

Data Mining&Michael Griggs and Maggie Kennedy152

Marketspaces&Jeffrey F.Rayport154

Creating a Company Website to Reflect Your Company&Gerry McGovern157

Intellectual Capital&Thomas Stewart159

Viewpoint：&David Weinberger161

Viewpoint：&Tom Petzinger163

SYSTEMS165

Project Management&Robert Buttrick165

Virtual Collaboration&Stewart Clegg,Antoine Hermens,and Salvador Porras167

Integrating Technology into Business Processes&Donryn Dewar and Melanie Ellis169

Managing by Individual Objectives&Richard Handscombe171

The True Total Quality&Masaaki Imai173

The Good,the Fad,and the Ugly&Lucy Kellaway175

Preventing Corporate Systems from Holding You Back&Leslie Kossoff177

Facilities Management&Keith Alexander179

Working from the Outside In&Bill Jensen181

Lean Manufacturing&Daniel Jones183

Getting All Your People Committed to Change and Transformation&John Smythe185

Managing the Challenge of E-service&Christopher Voss188

Viewpoint：&Sumantra Ghoshal190

STRUCTURE192

The Critical Factors That Build or Break Teams&Meredith Belbin192

Groundhog Management&Robert Fritz194

Retaining Employees&Beverly Kaye and Sharon Jordan Evans196

Keeping Control in Nonhierarchical Organisations&Karin Klenke198

Managing in a 24/7 Organisation&Thomas Koulopoulos200

Self-managed Teams：How They Succeed or Fail&Andrew Leigh and Michael Maynard202

Workers without Borders：Creating Bonds When Workers Have No Loyalty&Perry Pascarella204

Converting Anonymity into Participation in a Membership Organisation&Jane Galloway Seiling206

Overcoming the Difficulties of Managing a Virtual Organisation&Jim Underwood208

Re-organising the Firm without Destroying It&Colin Price210

LEADERSHIP212

Viewpoint：&Warren Bennis212

Emotional Intelligence and Leadership&Rick Lash214

Who's Guiding Your Corporate Destiny?&Don Blohowiak216

Deciding Key Operational Questions&Mark Brown218

Boardroom Roles&Adrian Cadbury220

Really Leading：Leadership That Is Authentic,Conscious,and Effective&Debashis Chatterjee222

Viewpoint：&Noel Tichy224

Leadership&Peter de la Billiere226

How to Walk on the Leading Edge without Falling off the Cliff&Judith Neal229

Business Ethics&Sue Newell231

New Role Models for Enlightened Leadership&Charles R.Day233

Viewpoint：&Jim Collins235

Breaking the Glass Ceiling&Katherine Hammer237

Governing the Corporation&Hugh Parker239

Viewpoint：&Henry Mintzberg241

RENEWAL/GROWTH243

Investing in Technology&Steve Bone243

X-engineering Success&James Champy245

Creating Strategic Excellence&Mike Freedman247

Viewpoint：&Michael Hammer249

Turnaround Strategies&John Harvey-Jones251

Tuning into the Harmonics of Management&Dorothy Marcic253

Core versus Context：Managing Resources in a Downturn&Geoffrey Moore255

Snapping Managerial Inertia&Jeffrey Pfeffer and Robert Sutton257

The Future of Money&Bernard Lietaer259

Competitor Analysis：From Data to Insight&Liam Fahey261

Viewpoint：&Peter Leyden and Peter Schwarz263

Now!-The Role of Urgency in Creating Positive Change&John Reh265

Scenario Planning&Gill Ringland267

Managing the End of Growth&Robert Tomasko269

Creating Corporate Creativity&Edward de Bono271

Viewpoint：&Margaret Wheatley273

Managing New Product Portfolios&Robert Cooper and Scott Edgett275

Managing Dynamic Change&Robert Heller277

Why Managers Need Futurists&Marie-Therese Hoppe279

PRODUCTIVITY281

Building Grear Internal Partnerships&Chip Bell281

Raising the Bar：Setting Effective Targets&Matthew Budman283

New Yardsticks for Performance and Productivity in an E-world&Peter Cohan285

Using Management Consultants Effectively&Steve Markwell287

Making Loyalty Work&John Frazer-Robinson289

Corporate Social Responsibility：Are You Giving Back or Just Giving Away?&Gus Gustafson291

From Crisis Management to Crisis Leadership&Ian Mitroff293

Benchmarking&Paul Spenley295

Matching Pay to Achievement&Peter Brown297

Improving Corporate Profitability through Accountability Mark&Epstein and Priscilla Wisner299

Organisational Learning and Performance&Jerry Gilley and Ann Maycunich301

The Balanced Scorecard&Robert Kaplan and David Norton303

Setting Objectives for a Business&Allan Kennedy305

Profiting from Prices&Michal de Kare-Silver307

Viewpoint：&Jim Kouzes309

PERSONAL EFFECTIVENESS312

Emotional Intelligence&Cary Cherniss and Daniel Goleman312

Preventing Your Work Problems from Causing You Stress&David Allen314

Avoiding Your Worst Career Nightmare&Martha Finney316

Brainstorming&Jules Goddard318

Urbane Renewal：Trusting Your Own Wisdom-A Competitive and Satisfying Advantage&Cliff Hakim320

Viewpoint：&William Bridges322

Taking Charge of Your Career&Andrew Lambert324

Mentoring&Max Landsberg326

Coaching&Max Landsberg328

Driving Fear from the Workplace&Dick Richards330

Managing Internal Politics&Kathleen Reardon332

How Managers Stay Up When Times Are Down&Paul Stoltz334

Choosing the Best Training Curriculum&Dan Tobin336

Developing Exceptional Problem-solving Skills&Chris Hoenig338

MANAGEMENT CHECKLISTS344

PEOPLE MANAGEMENT344

Coaching for Better Performance344

Conducting a Performance Appraisal346

Counselling your Colleagues348

Developing Passive People350

Empowerment352

Emotional Intelligence354

Handling Conflict Situations356

Introducing Flexible Working into your Organisation358

Leading from the Middle360

Managing Absenteeism362

Managing Staff Turnover and Retention364

Managing the Plateaued Performer366

Mentoring in Practice368

Managing Creativity370

Motivating Your Staff in a Time of Change372

Planning Overseas Assignments374

Redundancy-Breaking the News376

Steps in Successful Team Building378

Successful Delegation380

Undertaking a Disciplinary Interview382

Using 360-degree feedback384

Using Your Staff to Mutual Advantage386

The Psychological Contract388

Working Out Your Redundancy Package390

PERSONAL EFFECTIVENESS392

Effective Communications：Preparing Presentations392

Effective Communications：Delivering Presentations394

Handling Effective Meetings396

Managing Your Time Effectively398

Personal Development Planning400

Planning Your Retirement402

Preparing for Appraisal404

Report Writing406

Solving Problems408

Starting a New Job410

Stress Management：Self First412

Succeeding As a New Manager414

The Woman Returner-Getting Back to Work416

Working Out a Career Plan418

Work/life balance420

HR/TRAINING422

Training Needs Analysis422

Evaluating Training424

Planning a Workshop426

Planning Assessment and Development Centres428

Planning the Recruitment Process430

Attracting and Retaining Women Returners432

Preparing and Using Job Descriptions434

Implementing a Job Evaluation Scheme436

Setting Up a Performance-related Pay Scheme438

Introducing an Equal Opportunities Policy440

Implementing a Diversity Management Programme442

Investing in People444

Setting Up a Suggestion Scheme446

Undertaking an Employee Attitude Survey448

Setting Up Childcare Policies450

Setting Up a Grievance Procedure452

Setting Up a Disciplinary Procedure454

Codes of Ethics456

MARKETING458

Developing a Manufacturing Strategy458

Developing a Strategy for World Class Business460

Getting Close to the Customer462

Handling Complaints464

Moving toward the Virtual Organisation466

Performing a SWOT Analysis468

Planning a Conference470

Preparing a Marketing Plan472

Producing a Corporate Mission474

Public Relations Planning476

Setting Up a Customer Care Programme478

Setting Objectives480

Strategic Partnering482

Strategic Planning484

Writing a Business Plan486

MANUEACTURING/OPERATIONS488

A Programme for Benchmarking488

Deciding Whether to Outsource490

Disaster Planning492

Effective Purchasing494

Establishing a Performance Measurement System496

Health and Safety：Managing the Process498

Health and Safety：Undertaking a Risk Assessment500

Implementing a Service Level Agreement502

Implementing an Effective Change Programme504

Implementing Business Process Re-engineering506

Implementing Kaizen508

Implementing the Balanced Scorecard510

Managing Projects512

Preparing for Business Abroad514

Setting Up an Energy Management Scheme516

Stock Control518

Taking Action on the Environment520

Total Quality：Getting TQM to Work522

Total Quality：Mapping a TQM Strategy524

Using Management Consulting Services Effectively526

SMALL BUSINESS528

Cash-flow for the Small Business528

Drawing Up a Contract of Employment530

Five Routes to Greater Profitability532

Franchising Your Business534

Marketing for the Small Business536

Starting a Small Business538

BUSINESS PLANNING540

Carrying Out an Information Audit540

Brainstorming542

Collecting Debts544

Controlling a Budget546

Controlling Costs548

Controlling Credit550

Designing Questionnaires552

Drawing Up a Budget554

Effective Business Writing556

Effective Communications：Communicating with Groups558

Gathering Competitive Intelligence560

Implementing Statistical Process Control562

Internal Audit564

Making Rational Decisions566

Open Systems Thinking568

Planning the Replacement of Software Systems570

Six Sigma572

Shareholder Value Analysis574

ACTIONLISTS580

E-COMMERCE580

The Key Issues of Implementing E-commerce580

How to Deliver Quality Online Customer Service and Support582

How to Implement Customer Relationship Management584

How to Develop a Personalisation Strategy for a Website586

How to Manage Payments Online588

The Key Principles to Consider When Designing a Website590

How to Set Up a Basic Website592

How to Build a Website Team594

How to Add Multimedia to a Website596

The Key Principles of Website Management598

Day-to-day Maintenance of a Website600

How to Deal Effectively with Computer Viruses601

How to Implement Effective Internet Security602

How to Outsource Your Website Operations604

How to Host or Select a Hosting Company606

Understanding the Key Principles of Content Management608

How to Make Sure Content Is Professionally Created,Edited,and Published610

How to Develop Appropriate Metadata and Classification for a Website612

How to Make a Website Easy to Navigate614

How to Implement an Effective Search Process for a Website616

How to Use the Internet to Create Content Collaboratively617

Setting Up a Subscription Process618

Writing Well for the Web620

Understanding the Key Principles of Internet Marketing622

Collecting Consumer Data on the Internet624

How to Deliver the Benefits of Affiliate Marketing on the Web626

How to Get the Best from Loyalty Programmes on the Web627

How to Apply a Viral Marketing Approach on the Internet628

How to Generate Content and Build Loyalty through Online Communities629

How to Promote Your Website Effectively630

How to Use E-mail Marketing Effectively632

How to Get the Best from E-marketplaces634

How to Make the Most of an Intranet636

How to Establish an Enterprise Portal638

Setting Up an Extranet639

How to Add Value through E-alliances640

Implementing Effective E-learning within the Organisation642

How to Use Videoconferencing Effectively644

Exploring Peer-to-peer（P2P）Commerce646

Legal Issues in E-commerce648

MARKETING650

Better Communication with Resellers650

Getting Better Results from Your Agency652

Integrating Advertising with Other Campaigns654

Planning an Advertising Campaign656

Preparing an Agency Brief658

Measuring Advertising Performance660

Selecting ar Advertising Agency662

Setting Advertising Objectives664

Building One-to-one Relationships666

Building Partnership with Business Customers668

Communicating Customer Service670

Handling Customer Incidents672

Handling Customer Inquiries674

Increasing Lifetime Customer Value676

Running a Customer Loyalty Programme678

Setting Up a Customer Interaction Centre680

Building a Mailing List682

Creating Direct Mail Material684

Improving Direct Mail Response Rates686

Planning a Direct Marketing Campaign688

Planning a Customer Event690

Running a Networked Conference692

Running a Salesforce Incentive Campaign694

Designing a Response Mechanism696

Generating More Leads698

Converting Leads into Sales700

Carrying Out Customer Research702

Getting Competitor Intelligence704

Involving Customers in Product Development706

Making Better Use of Customer Data708

Profiling Decision-Makers710

Branding a Business Product712

Raising the Awareness of Business Brands714

Creating Product Literature716

Extending a Product718

Introducing a New Product to Market720

Planning Corporate Public Relations Campaign722

Producing a Corporate Brochure724

Producing Press Material726

Running a Product Public Relations Campaign728

Planning Promotions730

Running a Price Campaign732

Running Sales Meetings734

Supporting Campaigns with Telemarketing736

Dealing with Press Inquiries738

Managing Retailer Marketing Programmes740

Offering Customers Self-Service742

PERSONAL DEVELOPMENT744

Finding Your Calling and Living Your Passion-The Dream Job744

Choosing the Right First Job746

Identifying Your Marketable Skills748

Creating Cover Letters That Sell750

Winning CVs：Creating a Marketing Tool That Gets You the Interview752

Winning CVs：Preparing Different Types of CV754

Researching the Job Market756

How to Network and Market Yourself758

Building a Fantastic Contact List760

Preparing for the Job Interview：How to Stand Out from the Crowd762

Staying Cool in a Panel Interview764

Answering Tricky Interview Questions766

Handling Inappropriate Questions in an Interview768

Understanding Psychometric Tests770

How to Negotiate Your Salary and Your Benefits772

Using the Web As a Career Resource774

Using Lateral Moves to Further Your Career776

Managing Upwards：Making Your Boss Your Strongest Ally778

Working with Mentors：Developing Critical Relationships with Powerful People780

Developing an International Career782

Getting Promoted：Forget Your Boss,Serve Your Customers784

Staying Marketable：Identifying Your Transferable Skills786

Getting Paid What You're Worth：How to Assess Your Value in the Marketplace788

Successfully Negotiating the Pay Rise You Deserve790

Managing Dual Career Dilemmas792

Getting the Most from Your Professional Career Consultant794

Virtual Jobs：Staying Connected and Visible while Telecommuting796

Losing Your Job?Survival Strategies for Starting Over798

Leaving with Style：How to Exit with Dignity800

Managing Career Transitions：How to Enter an Entirely New Field802

Creating and Balancing the Portfolio Career804

Making the Decision to Take a Risky Career Move806

Working in Interim Management808

Finding and working with Search Firms810

Downshiffing：Working Less and Enjoying It More812

Freelancing：Setting Up As a Free Agent814

Setting Up and Maintaining Your Home Office816

Assessing Your Entrepreneurial Profile：Do You Have What It Takes?818

Preparing for Retirement with Dignity and Grace820

ACCOUNTING AND FINANCE822

Calculating Asset Tunnover822

Calculating Annual Percentage Rate822

Calculating Bond Yield823

Calculating Book Value823

Calculating Contribution Margin824

Calculating Conversion Price825

Calculating Conversion Ratio825

Calculating Days Sales Outstanding826

Calculating Debt-to-Capital Ratio827

Calculating Debt-to-Equity Ratio828

Calculating Debtor and Creditor Days828

Calculating Payback Period829

Calculating Efficiency and Operating Ratios830

Calculating Expected Rate of Return831

Calculating Elasticity831

Calculating Future Value832

Calculating Internal Rate of Return832

Calculating Marginal Cost833

Calculating Net Present Value834

Calculating Rate of Return835

Calculating Return on Sales835

Calculating Return on Assets836

Calculating Return on Investment837

Calculating Return on Shareholders'Equity837

Calculating Alpha and Beta Value of a Security838

Calculating the Future Value of an Annuity839

Calculating Working Capital Productivity839

Calculating Risk-adjusted Rate of Return840

Calculating Economic Value Added841

Calculating Exchange Rate Risk842

Calculating Total Return843

Calculating Price/Earnings（P/E）Ratio844

Calculating the Current Price of a Bond844

Calculating Asset Utilisation845

Calculating Accounts Receivable Turnover846

Calculating a Capital Asset Pricing Model847

Calculating Current Ratio848

Calculating the Reserve Ratio848

Calculating Capitalisation Ratios849

Calculating Acid-test Ratio850

Calculating Convertible Preference Shares851

Creating a Balance Sheet852

Creating a Profit and Loss Account853

Creating a Cash-Flow Statement854

Reading a Balance Sheet855

Reading a Profit and Loss Account857

Reading a Cash-Flow Statement859

Defining Assets860

Calculating the Cost of Goods Sold（COGS）861

Calculating Working Capital862

Calculating Goodwill and Patents863

Calculating Yield863

Reading an Annual Report864

Calculating Depreciation866

Calculating Enterprise Value868

Calculating Amortisation869

Calculating Activity-based Costing870

Calculating Price/Sales（P/S）Ratio872

Distinguishing between a Finance and an Operating Lease873

Calculating Borrowing Costs and Capitalisation874

Reading the Financial Pages875

Calculating EBITDA877

Calculating Dividend Cover878

Calculating Interest Cover879

Calculating Earnings per Share880

MANAGEMENT LIBRARY886

Action Learning&by Reg Revans886

Administrative Behavior&by Herbert Simon887

The Age of Discontinuity&by Peter Drucker888

The Age of Unreason&by Charles Handy889

The Art of Japanese Management&by Richard Pascale＆Anthony Athos890

The Art of War&by Sun Tzu891

A Behavioral Theory of the Firm&by Richard Cyert＆James March892

BLUR&by Stan Davis＆Christopher Meyer893

The Borderless World&by Kenichi Ohmae894

Built to Last&by James Collins＆Jerry Porras895

A Business and Its Beliefs&by Thomas Watson Jr896

The Change Masters&by Rosabeth Moss Kanter897

The Changing Culture of a Factory&by Elliot Jaques898

Competing for the Future&by Gary Hamel＆C.K.Prahalad899

The Competitive Advantage of Nations&by Michael Porter900

Competitive Strategy&by Michael Porter901

Corporate Strategy&by Igor Ansoff902

Corporate-level Strategy&by Michael Goold,Marcus Alexander,＆Andrew Campbell903

Dynamic Administration&by Mary Parker Follett904

The Fifth Discipline&by Peter Senge905

The Functions of the Executive&by Chester Barnard906

General and Industrial Management&by Henri Fayol907

How to Win Friends and Influence People&by Dale Carnegie908

The HP Way&by David Packard909

The Human Problems of an Industrial Civisation&by Elton Mayo910

The Human Side of Enterprise&by Douglas McGregor911

In Search of Excellence&by Tom Peters＆Robert Waterman912

Innovation in Marketing&by Theodore Levitt913

Intellectual Capital&by Thomas Stewart914

Leaders&by Warren Bennis＆Burt Nanus915

Leadership&by James McGregor Burns916

The Living Company&by Arie de Geus917

Made in Japan&by Akio Morita918

Management Teams：Why They Succeed or Fail&by Meredith Belbin919

The Managerial Grid&by Robert Blake＆Jane Mouton920

Managing&by Harold Geneen921

Managing across Borders&by Christopher Bartlett＆Sumantra Ghoshal922

Managing on the Edge&by Richard Pascale923

Marketing Management&by Philip Kotler924

Megatrends&by John Naisbitt925

The Mind of the Strategist&by Kenichi Ohmae926

Moments of Truth&by Jan Carlzon927

Motivation and Personality&by Abraham Maslow928

The Motivation to Work&by Frederick Herzberg929

My Life and Work&by Henry Ford930

My Years with General Motors&by Alfred Sloan931

The Nature of Managerial Work&by Henry Mintzberg932

New Patterns in Management&by Rensis Likert933

On the Economy of Machinery＆Manufacture&by Charles Babbage934

Onward Industry&by James Mooney＆Alan Reily935

The Organization Man&by William Whyte936

Organisational Culture＆Leadership&by Edgar Schein937

Organisational Learning&by Chris Argyris＆Donald sch n938

Out of the Crisis&by W.Edwards Deming939

Parkinson's Law&by C.Northcote Parkinson940

The Peter Principle&by Laurence Peter941

Planning for Quality&by Joseph Juran942

The Practice of Management&by Peter Drucker943

The Prince&by Niccol Machiavelli944

The Principles of Scientific Management&by Frederick W.Taylor945

The Quest for Prosperity&by Konosuke Matsushita946

Reengineering the Corporation&by James Champy＆Michael Hammer947

Riding the Waves of Culture&by Fons Trompenaars948

The Rise and Fall of Strategic Planning&by Henry Mintzberg949

Strategy and Structure&by Alfred Chandler950

The Theory of Social and Economic Organisation&by Max Weber951

The Third Wave&by Alvin Toffler952

Toyota Production System&by Taiichi Ohno953

The Wealth of Nations&by Adam Smith954

The Will to Manage&by Marvin Bower955

BUSINESS THINKERS960

John Adair960

Igor Ansoff962

Chris Argyris964

R.Meredith Belbin966

Warren Bennis968

Kenneth Blanchard970

Dale Carnegie972

Alfred Chandler974

Stephen Covey976

Philip Crosby978

W.Edwards Deming980

Peter Drucker982

Henri Fayol986

Mary Parker Follett988

Henry Gantt990

Sumantra Ghoshal992

Frank＆Lillian Gilbreth994

Daniel Goleman996

Gary Hamel998

Charles Handy1000

Frederick Herzberg1002

Geert Hofstede1004

Joseph Juran1006

Rosabeth Moss Kanter1008

Robert Kaplan1010

Theodore Levitt1012

Kurt Lewin1014

Niccolò Machiavelli1016

Abraham Maslow1018

Ehon Mayo1020

Douglas McGregor1022

Henry Mintzberg1024

Ikujiro Nonaka1026

Kenichi Ohmae1028

Taiichi Ohno1030

Robert Owen1032

Richard Pascale1034

Tom Peters1036

Michael Porter1038

C.K.Prahalad1040

Reg Revans1042

Edgar Schein1044

Peter Senge1046

Adam Smith1048

Sun Tzu1050

Genichi Taguchi1052

F.W.Taylor1054

Alvin Toffler1056

Victor Vroom1058

Max Weber1060

MANAGEMENT GIANTS1062

John Jacob Astor1062

Jeffery Bezos1064

Warren Buffett1066

Andrew Carnegie1068

Steve Case1070

Michael Dell1072

Walter Elias Disney1074

George Eastman1076

Thomas Alva Edison1078

Henry Ford1080

Bill Gates1082

Harold Geneen1084

King Camp Gillette1086

Andrew Grove1088

William Randolph Hearst1090

Milton Hershey1092

Soichiro Honda1094

Howard Robard Hughes Jr1096

Lee Iacocca1098

Steve Jobs1100

Ingvar Kamprad1102

Herb Kelleher1104

Ray Kroc1106

Estée Lauder1108

Henry Robinson Luce1110

Cyrus McCormick1112

Konosuke Matsushita1114

Louis Mayer1116

J.P.Morgan1118

Akio Morita1120

Rupert Murdoch1122

David Ogilvy1124

Dave Packard1126

John Patterson1128

Arthur Rock1130

John D.Rockefeller1132

Anita Roddick1134

Julius Rosenwald1136

David Sarnoff1138

Alfred Sloan Jr1140

Martha Stewart1142

Eiji Toyoda1144

Ted Turner1146

Theodore Newton Vail1148

Cornelius Vanderbilt1150

Samuel Walton1152

Thomas Watson Sr1154

Jack Welch1156

Oprah Winffey1158

Robert Woodruff1160

Frank W.Woolworth1162

？1165

WORLD BUSINESS ALMANAC1370

COUNTRY PROFILES1370

World Economy tables1370

Country profiles1428

US state profiles1728

Industry profiles1783

BUSINESS INFORMATION SOURCES1857

Accounting1857

Acquisitions,Takeovers,and Mergers1859

Advertising1862

Analytical Techniques and Statistics1864

Auditing and Management Audit1865

Bankruptcy and Business Failure1867

Benchmarking1869

Budgeting1871

Business Appraisal and Performance Measurement1873

Business Ethics and Codes of Practice1876

Business Plans and Planning1878

Business Process Re-engineering1880

Change Management1882

Coaching,Counselling,and Mentoring1884

Competences1887

Competition1888

Computers,Information Technology,and E-commerce1890

Conditions of Employment1892

Conferences and Exhibitions1895

Consulting Services/Management Consultants1896

Contingency,Crisis,Disaster Management1898

Contracts and Contracting1901

Corporate Culture1902

Corporate Strategy1903

Creating a CV1906

Customer Relations/Service1908

Decision-making and Problem-solving1910

Direct Marketing1913

Diversity1914

Education Management1917

Employee Benefits/Compensation1919

Employee Participation in Management1921

Employee Relations1924

Employment Law1927

Entrepreneurs1929

Environmental Management1932

Equal Opportunities1934

Exporting1937

Facilities Management1939

Finding Out What You're Worth：Remuneration/Salary1941

Flexible Working/Teleworking/Homeworking1943

Forecasting and Scenario Planning1945

Franchising1946

General Business Information：Online Business Newspapers1948

General Business Information：Online Financial Info1949

General Business Information：Online Human Resources1949

General Business Information：Online Marketing Sources1950

Health and Safety1951

Health Services Management1954

Importing1956

Information Management1957

Innovation and Creativity1959

Intellectual Property1962

Interfirm Co-operation,Strategic Alliances,Joint Ventures1964

Internal Communication1966

International Management,Cross-cultural Management1968

Interpersonal Communication/Relations1970

ISO 90001973

Japanese Management Techniques1974

Job Hunting1976

Knowledge Management1977

Leadership1979

Learning Organisation1983

Logistics and Distribution1985

Maintenance1987

Management Buyouts1988

Management Development1989

Management Education：Executive Training1992

Management Education：MBAs1994

Management Styles1995

Management Theorists1997

Manufacturing Systems1999

Market Research＆Competitor Intelligence2001

Marketing Management2004

Meetings2007

Mission Statements2008

Motivation2009

Negotiation2011

New Product Development2012

Non-profit Organisations2015

Organisation and Organisation Structure2017

Outsourcing2019

Packaging2021

Performance Appraisal2022

Personnel Management and HR Management2025

Physical Working Conditions/Ergonomics2029

Planning for Retirement2031

Planning Your Career2033

Presentation/Speaking2035

Pricing2036

Process Control and Statistical Process Control2037

Product and Brand Management2039

Project Management2041

Psychological Tests2043

Public Relations2046

Public Sector Management2049

Purchasing and Supply Chain Management2052

Quality and Total Quality Management2054

Recruitment and Selection2056

Relocation2059

Remuneration2060

Research and Development（R＆D）Management2063

Risk Management2064

Selling and Salesmanship2066

Small and Growing Businesses2069

Social Responsibility of Management2072

Stress and Stress Management2075

Taxation2077

Teams and Team Building2079

The Top Ten Business and Management Websites：International2081

The Top Ten Business and Management Websites：UK2082

The Top Ten Business and Management Websites：US2082

The Top Ten Business Search Engines/Aggregators2083

The Top Twenty Business Magazines2083

The Top Twenty Business Publishers2085

Training and Development2086

Training Methods2088

Venture Capital2091

Working Abroad2093