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酒店管理 英文版PDF|Epub|txt|kindle电子书版本网盘下载

酒店管理 英文版
  • 王今朝著 著
  • 出版社： 沈阳：东北大学出版社
  • ISBN：9787551707725
  • 出版时间：2014
  • 标注页数：225页
  • 文件大小：44MB
  • 文件页数：232页
  • 主题词：饭店－商业企业管理

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图书目录

1 INTRODUCTION TO HOTEL INDUSTRY1

Classification and Rating of Hotels1

Basic Types of Hotel Properties3

Hotel Industry Characteristics11

Measuring Hotel Performance13

Partners in the Hotel Industry14

The Structure of the Hotel Industry16

2 THE MANAGEMENT OF HOTEL25

Management Functions25

Content of Hotel Management27

Hotel General Manager31

Examples of Best Practice in U.S.Hotel Industry41

Information System Management45

3 HOTEL QUALITY MANAGEMENT50

Quality and Quality Management System50

Total Quality Management56

4 THE ROOM DIVISION66

The Front Office Department Function67

The Housekeeping Department Function77

Interactions85

5 THE FOOD AND BEVERAGE DEPARTMENT92

Food＆Beverage Outlets93

Jobs in Food and Beverage Department95

Process of Food Service95

Room Service Operation105

Banquet Operations：Profit Opportunities107

Alcoholic Beverage Service in Hotels109

6 THE HUMAN RESOURCE DEPARTMENT110

Role of Human Resource Department110

Challenges in Modern HRM113

Activities of Human Resource Department114

7 THE SALES AND MARKETING DEPARTMENT130

What Does a Marketing Department Do130

Segmentation of the Sales and Marketing Department132

Functions of the Sales and Marketing Department134

Reporting,Measurement,Feedback and Control Systems141

8 THE ACCOUNTNG DEPARTMENT147

Responsibilities147

Financial Reporting148

Budgeting157

9 THE ENGINEERING AND MAINTENANCE DEPARTMENT165

System of Maintenance Management165

Areas of Responsibility166

Interactions169

Managing Maintenance170

Managing Utilities177

10 THE SAFETY AND SECURITY DEPARTMENT182

Personal Safety182

Property Security187

Liability for Damage or Loss to Guest Property193

Departmental-specific Threats197

11 INTERNATIONAL HOTEL INDUSTRY DEVELOPMENT200

International Hotel Management Groups200

World's Largest Hotel Companies and Largest Hotels207

Challenges Confronting the Hotel Industry213

Issues in Hotel Industry216

Trends In Hotel Industry218

REFERENCES223

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