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PartⅠ General Review of logistics3

Chapter 1 Introduction to logistics3

Introduction3

Definitions3

Elements of logistics5

Importance of logistics6

Summary7

Chapter 2 Intergraded logistics and the supply chain9

Introduction9

The total logistics concept9

Planning for logistics10

Integrated systems13

Logistics and supply chain management15

Completive advantage through logistics16

Summary18

Chapter 3 Customer service and logistics20

Introduction20

The components of customer service21

Customer service policy23

Levels of customer service25

Measuring customer service25

Summary27

Chapter 4 Key issues and challenges for logistics29

Introduction29

The external environment29

Supply31

Distribution32

Retailing32

The consumer33

Summary35

Part Ⅱ Planning for logistics39

Chapter 5 Planning framework for logistics39

Introduction39

Strategic planning overview39

Logistics design strategy42

Product characteristics44

The product life cycle45

Packaging47

Unit loads48

Summary48

Chapter 6 Logistics processes50

Introduction50

The importance of logistics processes51

Key logistics processes53

Approach55

Tools and techniques57

Summary59

Chapter 7 Planning physical distribution62

Introduction62

The role of depots and warehouses63

Cost relationships65

A planned approach or methodology69

Matching logistics strategy to business strategy71

Qualitative assessment71

Depot site considerations72

Summary74

Relationships with other corporate functions77

Introduction77

Chapter 8 Logistics management and organization77

Logistics organizational structures79

Organizational integration81

Payment schemes84

Summary86

Chapter 9 Distribution:tactical and operational techniques89

Introduction89

The selection of temporary staff and assets89

Vehicle utilization91

Vehicle capacity92

Fleet utilization93

Example93

Zero-based budgets94

Vehicle monitoring94

Summary95

Chapter 10 Manufacturing and materials management97

Introduction97

Manufacturing resource planning(MRPⅡ)100

Material requirements planning(MRP)101

The MRP system102

Flexible fulfillment(postponement)105

The effects of distribution activities106

Summary106

Part Ⅲ Procurement and inventory strategies111

Chapter 11 Basic inventory planning and management111

Introduction111

The need to hold stocks111

Types of stock-holding113

The implications for other logistics functions114

Inventory costs116

Inventory replenishment systems117

Reorder quantities119

Demand forecasting121

Summary122

Chapter 12 Inventory and the supply chain124

Introduce124

Problems with traditional approaches to inventory planning125

Different inventory requirements126

The lead-time gap128

Inventory and time128

Analyzing time and inventory131

Inventory planning for manufacturing133

Inventory planning for retailing134

Summary136

Chapter 13 Procurement139

Introduction139

Setting the procurement objectives140

Managing the suppliers144

Summary146

Part Ⅳ Warehousing and storage151

Chapter 14 Principles of warehousing151

Introduction151

Strategic issues affecting warehousing152

The role of warehouses154

Types of warehouse or distribution centre155

Warehouse operations157

Objective and principles of good warehouse design and management159

Packaging and unit loads162

Environmental issues162

Summary163

Chapter 15 Storage systems and equipment165

Introduction165

Stock location167

Palletized storage168

Small item storage systems172

Tote bins172

Other types of storage173

Summary174

Chapter 16 Handling system176

Introduction176

Powered industrial trucks and attachments177

Cranes177

Summary178

Conveyors for unit load handling178

Chapter 17 Order picking and replenishment180

Introduction180

Principles of order picking181

Order picking regimes182

Method of order picking184

Information in order picking186

Replenishment factors187

Summary188

Chapter 18 Advanced systems189

Introduction189

AS/RS systems for unit loads190

Order picking systems193

Automated guided vehicles(AGVs)194

Sortation systems194

Factors influencing the choice of technology195

Summary197

Chapter 19 Warehouse design199

Introduction199

Design procedure200

External layout206

Summary207

Chapter 20 Warehouse management and information209

Introduction209

Performance monitoring209

Information technology211

Warehouse management computer package characteristics212

Data capture and transmission213

Summary215

Radio data communication215

Part Ⅴ Transport strategy219

Chapter 21 Transport fundamentals219

Introduction219

Importance of an effective transportation system219

Agencies and small shipment services229

Company-controlled transportation230

International transportation230

Transport cost characteristics232

Summary237

Chapter 22 Transport decision239

Introduction239

Transport service choice239

Vehicle routing241

Vehicle routing and scheduling243

Freight consolidation247

Summary247

Part Ⅵ Order processing and information systems253

Chapter 23 Order processing253

Introduction253

Defining order processing253

Order-processing examples257

Other factors affecting order-processing time258

The logistics information system260

Summary263

Introduction266

Chapter 24 The monitoring and control of logistics266

Why monitor?267

Monitoring and control:A general approach269

What to measure against?270

An operational planning and control system272

Influencing factors274

Detailed and key measures274

Summary277

Part 25 Benehmarking279

Introduction279

How to conduct a benchmarking exercise?281

Setting benchmarking priorities285

Summary287

Introduction291

Approach291

Chapter 26 Outsourcing:the selection process291

Part Ⅶ Associated factors291

Summary297

Chapter 27 Security and safety in distribution298

Introduction298

Vehicle security299

The depot301

Personnel303

Safe practices305

Summary306

Chapter 28 Logistics and environment308

Introduction308

The European Union and environmental legislation309

Logistics and environmental best practice311

Summary317

Chapter 29 New concepts in logistics319

Introduction319

Trading using the Internet320

Home shopping322

Lean thinking324

The agile supply chain325

Fourth-party logistics326

Alternative fuels327

Summary330

Chapter 30 Logistics legislation331

Drivers hours and tachographs331

Tachographs335

Goods vehicle operation licensing338

Drivers licences339

References343