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酒店情景英语PDF|Epub|txt|kindle电子书版本网盘下载
- 高文知主编 著
- 出版社：
- ISBN：
- 出版时间：2013
- 标注页数：0页
- 文件大小：23MB
- 文件页数：235页
- 主题词：
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图书目录
Chapter 1 The Front office1
Unit 1 Room Reservation(Ⅰ)2
Unit 2 Room Reservation(Ⅱ)8
Unit 3 Receptionist13
Unit 4 Check-in18
Unit 5 Foreign Currency Exchange24
Unit 6 Bell Service29
Unit 7 Settling Guests Complaints34
Unit 8 At the Information Desk39
Unit 9 Check-out45
Chapter 2 Housekeeping52
Unit 1 Showing Room53
Unit 2 Chamber Service59
Unit 3 Laundry64
Unit 4 Dealing with Emergencies70
Unit 5 Lost and Found76
Unit 6 Wake-up Service82
Unit 7 Miscellaneous Service87
Chapter 3 Food＆Beverage93
Unit 1 Reservation94
Unit 2 Seating Guests99
Unit 3 Taking Orders for the Western Food104
Unit 4 Taking Orders for the Chinese Food110
Unit 5 Room Service116
Unit 6 Paying the Bill121
Unit 7 Beverage Service during the Service127
Unit 8 Bar Service132
Unit 9 Banquet Service and Buffet138
Unit 10 Dealing with Complaints145
Chapter 4 Health＆Recreation151
Unit 1 At the Health Center152
Unit 2 In the Beauty Salon158
Unit 3 Recreation165
Chapter 5 Business Center172
Unit 1 At the Bank173
Unit 2 At the Post Office178
Unit 3 Booking Tickets185
Unit 4 Telecommunications190
Unit 5 Convention Services195
Chapter 6 At the Hotel Store200
Unit 1 At the Textile and Knitwear Counter201
Unit 2 At the Jewelry and Crafts Counter208
Unit 3 At the Medicine and Foodstuff Department216
Unit 4 At the Chinese Arts and Stationery Department222